Have any questions or inquiries for the UWP Luxe Team? Fill out a contact form and we will get back to you soon!
We are a small team trying to respond as fast as we can. Please give us 48 hours to get back to you!
Once an order has been placed, we cannot change your shipping address. We cannot remove or add products to your order once you’ve placed the order. Feel free to create an additional order for any products your heart desires!
No matter how much extra attention and care we put into packing your special items, sometimes things out of our control happen! If your order arrives damaged, we have you covered! Just email us as soon as your damaged product arrives and our customer service team will take care of you.
Sign up to be the first to know! You can find this button on any product page underneath the Sold Out notification.
We cannot add any gift notes or messages to any orders due to limitations at the warehouse, but we have plenty of pop-up cards for you to mail on your own!
It’s always a bummer to see an item you purchased on sale at a later date. Unfortunately, we are not able to offer price adjustments on items previously purchased. Make sure to take advantage of our promotions and sale items while you can! Join our email list to be the first to know about special sales and promotions.
We charge sales tax for all the states we ship to in accordance to their state and local laws. The tax rate will vary depending on the address you provide!
We are only able to fulfill U.S. orders at this time, but we are hard at work figuring out the fine details to share our products overseas. Stay subscribed to our emails and social media for updates!
This information is for domestic consumer orders only. UWP Luxe orders for in-stock merchandise are generally shipped within 2-3* business days of receipt. Shipping charge estimates are available on our Shopping Cart page after you select your desired items for purchase.
Standard Delivery orders are shipped via US Mail, and generally will arrive in 3-7 ** business days. For Standard Delivery rates please review the chart below.
*3-4 days during Peak shipping season (Nov 1-Jan 1)
**5-9 days during Peak shipping season (Nov 1- Jan 1)
Note: The Moveable Book Society A to Z: Marvels in Paper Engineering will ship via FedEx Ground.
UWP Luxe is fully committed to providing the highest quality products. We are therefore happy to provide a refund or exchange your item within 10 days of package receipt if:
It is the responsibility of the buyer to cover the cost of shipping the defective product back to UWP Luxe for a refund or exchange. Please contact us for an R/A number at email@example.com; this R/A number MUST BE INCLUDED ON THE RETURNED PACKAGE. For refunds and exchanges, please mail defective product back to:
UWP Luxe ATTN: R/A ###
6049 Hi Tek Court Mason, OH 45040
All refunds and exchanges will be reviewed and processed upon receipt of the item in its original condition.
Unfortunately, we cannot honor refunds and exchanges for: